Shipping And Return Policy
Specific details about shipping and return policies, Willow Bend Trading Post.
Shipping and Return Policy
Shipping Policy
**Processing Time**
– All orders are typically processed within 2-5 business days. Custom orders may take longer depending on the item and complexity.
**Shipping Rates and Delivery Estimates**
– Shipping charges for your order will be calculated and displayed at checkout.
– Standard shipping usually takes 5-7 business days within the United States.
– Expedited shipping options may be available for an additional fee.
– International shipping rates and delivery times vary by destination.
**Shipment Confirmation and Order Tracking**
– You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
– The tracking number will be active within 24 hours.
**Customs, Duties, and Taxes**
– The store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Return Policy
**Return and Exchange Period**
– Returns and exchanges are accepted within 30 days of the delivery date.
– Items must be unused, in the same condition that you received them, and in their original packaging.
**Non-returnable Items**
– Custom orders and personalized items may not be eligible for return or exchange.
– Certain health and personal care items are non-returnable.
**Return Process**
– To initiate a return, contact the store’s customer service to receive a Return Merchandise Authorization (RMA) number.
– Include the RMA number and a copy of the receipt or proof of purchase with your return package.
**Refunds**
– Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
**Shipping Costs for Returns**
– Customers are responsible for paying for their own shipping costs for returning items.
– Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
**Damaged or Defective Items**
– If you received a damaged or defective item, contact customer service immediately for assistance with a replacement or refund.